Monday’s six-hour blackout that brought down Facebook’s entire product network – including Instagram, WhatsApp, and Oculus – was caused by a router issue, or something, and the company and CEO Mark Zuckerberg say they are so sorry that you have to stop scrolling for an afternoon.
“To all the people and businesses around the world who depend on us, we are sorry for the inconvenience caused by today’s outage on our platforms,” writes Facebook vice president of infrastructure Santosh Janardhan, who was in charge of mea culpa blog post Monday evening. And Janardhan appeared to confirm rumors about delays in resolving the outage caused by not working employee ID badges. “The underlying cause of this outage has also impacted many internal tools and systems that we use in our day-to-day operations, complicating our attempts to diagnose and resolve the issue quickly,” Janardhan said.
The outage began before 9 a.m. PT and just before noon on the east coast, and was not fully resolved until late in the evening on both coasts. As CNBC notes, this was Facebook’s longest outage since 2008, when the social platform – which still hadn’t gobbled up competitors Instagram and WhatsApp – was down for a full day.
The latest similar global outage affecting all three platforms lasted for several hours one morning in July 2019.
Janardhan goes on to explain that the outage was caused by “[faulty] configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication.
Through an estimation, Facebook as a business lost $ 200,000 for every minute its services were down – so potentially $ 72 million lost in just six hours? A little bit puts it in perspective, if that number is close to the truth, on how little fools Facebook is currently giving out about a few congressional hearings or a whistleblower who confirms they’re destroying democracy.
Zuckerberg, of course, apologized for explaining how this could have impacted all of your lives, stating in an article just after 4 p.m. PT, “Sorry for the disruption today – I know what. point you rely on our services to stay in touch with the people you care about. ” Never mind the $ 72 million!
In related news, this whistleblower and former Facebook data scientist Frances Haugen had her day testify before a Senate trade subcommittee today. And among the quotes, there are:
- On Facebook’s news feed algorithm: “I’m a big fan of chronological ranking, ranking by time, with a bit of spammy emotion. Because I think we don’t want computers to decide what we focus on, we should have software that on a human scale, or humans have conversations with each other, not computers that facilitate who we can hear from. “
- Why she was there: “The company’s management knows how to make Facebook and Instagram safer, but won’t make the necessary changes because they put their astronomical profits ahead of people. Congressional action is needed.”
- In the course of her work, she has followed Chinese participation on the Citizen Tracking Platform and other counterintelligence efforts: … I have strong national security concerns about how Facebook works. today.”
- On bullying and kids on Instagram (which was apparently the topic of this hearing): “Kids who are bullied on Instagram, bullying follows them home. It follows them to their bedrooms . The last thing they see before going to bed at night is someone who is cruel to them. Or the first thing in the morning is someone who is cruel to them. Children learn that on their own friends, the people who are dear to them, are cruel to them. “
- And on what she says Facebook has to do: “You can declare moral bankruptcy, you can admit that you did something wrong. And we can go further … They have to admit that they did something. thing wrong, and they need help with these issues. “
Previously: Facebook whistleblower who shared documents with Wall Street Journal goes ’60 minutes’ to spread more dirt
Top image: Facebook whistleblower Frances Haugen appears before the Senate Subcommittee on Commerce, Science and Transportation at the Russell Senate office building on October 5, 2021 in Washington, DC. Haugen quit Facebook in May and provided internal company documents on Facebook to reporters and others, alleging that Facebook consistently chooses profit over safety. (Photo by Matt McClain-Pool / Getty Images)